RETURN POLICY

Effective Date: 20th June 2024

At Sisi Analytica, customer satisfaction is our priority. We understand that sometimes a purchase may not meet your expectations. To ensure a seamless shopping experience, we have established the following return policy.

Eligibility for Returns

1. Physical Books:

  • Books must be returned within 30 days from the delivery date.
  • Items must be in their original condition, unused, and undamaged.
  • The original receipt or proof of purchase is required.

2. Digital Books (eBooks):

  •  eBooks can be returned within 7 days of purchase if they have not been downloaded or accessed.
  • Once downloaded or accessed, eBooks are non-returnable and non-refundable.

3. Audiobooks:

  • Audiobooks can be returned within 14 days of purchase if they have not been downloaded or accessed.
  • Once downloaded or accessed, audiobooks are non-returnable and non-refundable.

Non-Returnable Items

The following items are non-returnable:

  • Clearance items
  • Gift cards
  • Items marked as final sale
  • Personalized or custom-ordered books

Return Process

1. Initiate a Return:

  • Contact our customer service team at support@sisianalytica.com / Phone Number: +267755266988
  • Provide your order number, reason for return, and whether you prefer a refund or exchange.

2. Return Authorization:

  • Our customer service team will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
  • Returns without an RMA number will not be accepted.

3. Shipping Returns:

  •    Pack the item securely in its original packaging, if possible.
  •    Include the RMA number, a copy of the original receipt, and any other required documents.
  •    Ship the return to the address provided by our customer service team.
  •    Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped, defective item).

Refunds and Exchanges

1. Refunds:

  • Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 7-10 business days to the original method of payment.
  • Shipping costs are non-refundable unless the return is due to our error.

2. Exchanges:

  •    If you wish to exchange an item, specify the desired replacement in your return request.
  •    Exchanges are subject to product availability.
  •    We will process the exchange once the returned item is received and inspected.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [Customer Service Emailsupport@sisianalytica.com / Phone Number: +256755266988 with your order number and a description of the issue. We will provide instructions for returning the item and ensure a replacement or refund is processed promptly.

Contact Us

For any questions or concerns regarding our return policy, please contact our customer service team at  Email: support@sisinalytuca.com / Phone Number: +256755266988. We are here to assist you and ensure your shopping experience is enjoyable and hassle-free.

Note: This return policy is subject to change without notice. Please review the policy periodically for any updates.

Thank you for choosing Sisi Analytica. Happy reading!