REFUND AND CANCELLATION POLICY

1. Overview

This Cancellation Policy outlines the terms and conditions under which customers can cancel orders on our online book distribution platform. By placing an order, you agree to the terms outlined in this policy. This policy applies to all orders made through our platform, regardless of the payment method used.

2. Order Cancellation by Customer

2.1. Cancellation Timeframe

  • Customers may cancel their order within 24 hours of placing it for a full refund.
  • Orders cannot be canceled after 24 hours unless they have not yet been shipped.

2.2. How to Cancel

  • To cancel an order, customers must log in to their account on the platform, navigate to their order history, and select the order they wish to cancel. Follow the prompts to complete the cancellation process.
  •  Customers can also contact our customer support team via email or phone to request a cancellation.

3. Order Cancellation by Platform

3.1. Reasons for Cancellation

We reserve the right to cancel orders at our discretion for reasons including, but not limited to:

  •   Out of stock items
  •   Pricing errors
  •   Payment issues
  •   Suspected fraud
  •   Compliance with legal requirements

3.2. Notification and Refunds

  • If an order is canceled by the platform, the customer will be notified via email and a full refund will be processed to the original payment method within 14 business days.

4. Refunds and Returns

4.1. Refund Process

  • Once a cancellation request is approved, refunds will be processed within 14 business days.
  • Refunds will be credited to the original payment method. Depending on the financial institution, it may take additional time for the refund to appear in your account.

4.2. Return Policy

  • If the order has already been shipped and cannot be canceled, customers may return the item according to our Return Policy.
  • Please refer to our Return Policy for detailed instructions on how to return items and the conditions for accepting returns.

5. Digital Products

5.1. E-books and Digital Content

  • Orders for e-books and other digital content cannot be canceled once the content has been downloaded or accessed.
  • If you encounter any issues with your digital purchase, please contact our customer support team for assistance.

6. Contact Information

For any questions or assistance with order cancellations, please contact our customer support team:

– Email: support@sisianalytica.com

– Phone: +256-755266988

– Hours of Operation: Monday to Friday, 9:00 AM – 5:00 PM EAT

  • Amendments to this Policy

We reserve the right to modify or update this Cancellation Policy at any time. Any changes will be effective immediately upon posting on our platform. Customers are encouraged to review this policy regularly to stay informed of any updates.

8. Legal Compliance

This Cancellation Policy is governed by the laws of Uganda. Any disputes arising from this policy or its interpretation shall be subject to the jurisdiction of the courts of Uganda.

By using our platform, you acknowledge that you have read, understood, and agreed to this Cancellation Policy.